Frequently Asked Questions

Everything you need to know about your Dooney & Bourke experience.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order history and status by logging into your account on our website.

What is the Dooney & Bourke return policy?

We accept returns of unused and unworn merchandise within 30 days of the ship date. Items must be returned in their original packaging with all tags attached to receive a full refund.

Do your products come with a warranty?

Yes, all Dooney & Bourke products are backed by a one-year guarantee against any defects in craftsmanship and materials under normal use. We offer repair or replacement for qualifying items.

How should I care for my leather handbag?

Care instructions vary by collection. Generally, we recommend using a soft, damp cloth for cleaning. For specific leathers like Florentine or Pebble Grain, please refer to our detailed Care & Cleaning guide.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for your convenience.

Are your handbags authentic?

Every product purchased directly from our official website or authorized retailers is guaranteed to be 100% authentic Dooney & Bourke, featuring our signature craftsmanship and hardware.